TERMS AND CONDITIONS

Terms and Conditions

BOOKING

To book a Glowtique service please use the website links to our booking engine or use our contact form to request further details or a manual booking. Please note that we due to the nature of treatments we switch down our phones and may not answer any calls immediately. We encourage you to send a message and we will respond as soon as possible. Usually within a few hours.

BOOKING DEPOSITS

A $100 flat fee deposit for appointments 60 minutes or over is required to secure a booking. Deposits are redeemable at the time of treatment within one month of consultation appointment.

CANCELLATION POLICY

We understand that things do happen and that on occasion you may need to change your appointment time. In order for Glowtique to provide excellence in service to all our clients and to avoid cancellation fees, we request a minimum of 48 hours notice.

Appointments are held exclusively for you and are difficult to rebook without this notice. For this reason please make any changes outside of this window. Should you decide to cancel within 48 hours of your scheduled appointment you will forfeit your deposit.

REFUND POLICY

Refunds can only be given if your appointment has been cancelled more than 48 hour prior to your appointment time. No refunds can be given after this, or after any treatment.

As we go to some effort to prepare for your treatment, we don't provide refunds to those who do not show up for their appointment/s. Any relaxation to these terms is at the discretion of Glowtique Management.

DISCLOSURE

In order to provide the best and safest treatment Glowtique requires certain personal and medical information. Any failure to disclose information pertinent to your treatment could have serious health consequences and could have a direct bearing on your treatment outcome. Glowtique cannot be held responsible for any omissions of information made.

RISKS AND VARIABILITY

Although complications are very rare, sometimes an unexpected outcome may occur, and prompt attention is necessary. Potential effects and expected discomfort will be discussed with you. 

In the event of any unexpected outcome, you must follow the technician’s instructions and seek professional medical attention in the event of complications occurring.

You understand that each case is individual and results may vary from person or person and between procedures. These results may be due to a number of variables such as: age; hormonal changes; condition/colour of skin/hair; sun exposure; and/or medications.

CONSENTS

As a client of Glowtique you understand that in order for us to provide any services to you all necessary Terms and Conditions must be consented to prior to treatment.

INDEMNITY

By engaging Glowtique you acknowledge that the chosen procedure/s will only be carried out at your request and if all consents have been satisfied. 

You understand and accept that there is a risk that the procedure area may suffer harm during, or as a result of, my requested procedure.

You acknowledge that you shall not be entitled to take action against the practitioner or Glowtique either at law or in equity in respect of this procedure.

BLOOD DONATION

You understand that you will not able to donate blood for a period of six months, following any permanent makeup or needling procedures.

COVID REGULATIONS

Glowtique follows the advice of the Queensland Government with regard to pandemic regulations. As a visitor to our studio we expect you to abide by any related laws or conditions that Glowtique requests. Should your appointment be unduly effected, Glowtique will work to reschedule your treatment.

PHOTOGRAPHS

Photographs must be taken before and after each procedure to help us monitor your response to a procedure. By consenting to the procedure you also consent to these photographs being taken and added to your personal records kept by Glowtique. These are kept private.

Additionally, we (Glowtique or one of our agents) request to use images for training; promotional; social media; or case study purposes. You have the option of agreeing to or declining the

additional use on your Consent Form.

PRIVACY

We take your privacy seriously.

For the safety of our clients, we maintain records of any health or medical conditions which may indicate that a particular service or treatment should not go ahead (eg allergies, pregnancy, skin conditions) or a particular product should not be used (eg products containing nuts, fish oils etc). 

These health records are not used for any other purpose.

Client records are held securely within our software system and can only be seen by members of the Glowtique team.

GIFT VOUCHERS

Coming soon

ZIP PAY AND AFTERPAY

Coming soon

MASTECTOMY RECOVERY PROGRAM

Coming soon

PROMOTIONS

From time to time, you may be invited to participate in Glowtique’s promotions. Participation in these promotions may be subject to certain terms and conditions. Terms and conditions applicable to a promotion will prevail over these terms and conditions to the extent of any inconsistency between them.

CURRENT OFFERS

2024 MOTHERS DAY FREE CONSULTATION OFFER (SAVE $100)

Purchase either a Brow, Eyeliner or Lip Blush consultation for Mum and enter the mailing list coupon code for a 100% discount on the cost of a consultation (valued at $100). Offer open to all new bookings during the month of May 2024. Coupon code must be entered at the booking checkout for immediate discount. Promotion valid for Glowtique's consultation cosmetic tattoo services booked online up to 31 May 2024. Not redeemable for cash. Successful bookings will be given a link to a printable Gift Certificate where name and booking date can be completed to provide as a gift on Mother's Day.

2024 GOLDEN GLAM MINI MAKEOVER PACKAGES $300 OFF

Purchase a Golden Glam Mini Makeover Package of either BROWS + EYES or LIPS + EYES and enter the mailing list coupon code for a 50% discount on the eyeliner component ($300). Offer open to all new combination Makeover bookings. Coupon code must be entered at the booking checkout for immediate discount. Promotion valid for Glowtique's Golden Glam Mini Makeover Packages cosmetic tattoo services booked online up to 30 April 2024. Not redeemable for cash.

2024 NEW YEAR NEW YOU $150 OFF

One cosmetic tattoo service per person. Coupon code must be entered at the booking checkout for immediate discount. Promotion valid for any full cosmetic tattoo service booked online prior to February 2024. Not redeemable for cash.

2024 NEW YEAR NEW YOU • GLOW GIRL MAILING LIST OFFER

One cosmetic tattoo service per person. Code exclusive to our mailing list and past clients. Coupon code must be entered at the booking checkout for immediate discount. Promotion valid for any full cosmetic tattoo service booked online prior to February 2024. Not redeemable for cash.

MAILING LIST

Membership to our Glowtique Community is automatic when you become a client; enter a giveaway; or by signing up on our website. By joining our community you:

Consent to receiving offers and promotional material from third parties (but you may withdraw that consent at any time by writing to [email protected];
Request to be contacted in relation to promotions or offers, using the particular method (e.g. phone, email, SMS or post) specified by you; and
Request and consent to us and our associated persons or businesses sending you marketing/promotional material.

OPTING OUT

If at any time you do not wish to receive third party offers or member benefits from Glowtique or our Affiliates simply click the unsubscribe link on any email that you have received from us. To unsubscribe from marketing, click the unsubscribe link on any email from Glowtique.

THIRD PARTY OFFERS

Your membership in the Glowtique Community may from time to time give you an opportunity to access third party offers.

Notwithstanding that you may access third party offers via your membership of the Glowtique Community, you acknowledge and agree that third party offers are not offered or provided by us and that, subject to the Australian Consumer Law and to the extent otherwise permitted by law, we have no liability whatsoever to you in relation to third party offers, even though you may access third party offers, via the website and/or via other materials provided to you by us.

You acknowledge that third party offers may be subject to terms and conditions of a third party supplier and may be withdrawn or amended at any time.

Third party offers may require a payment of a fee to a third party provider of the relevant third party offer and this may require entry of your credit card details for this purpose. If you choose to take up the third party Offer requiring your credit card details, then you acknowledge that you enter your credit card details at your own risk.

CHANGES

We reserve the right to, at any time and from time to time and without prior notice to you, make changes to the Glowtique Community and the policies and procedures concerning the manner in which member benefits can be awarded or redeemed.

We may also, at any time and from time to time and after 14 days’ notice on the Website make changes to these terms and conditions.